Privacy Policy

This Privacy Policy explains how Zalanx collects, uses, discloses, and protects information when you access or use our security monitoring platform and related services.

Zalanx is designed for SaaS teams that use monitoring, incident analysis, and defense workflow tools to understand and respond to security-relevant activity.

We may collect account and billing information you provide directly, such as your name, email address, workspace details, and subscription-related information.

We may also collect service data you choose to submit or connect, including logs, events, metadata, alerts, and other operational or security-related information required to provide the Service.

We use information to provide, maintain, secure, and improve the Service, including monitoring system health, analyzing incidents, supporting workflows, processing transactions, and communicating with you about your account.

We may also use information to prevent abuse, enforce our terms, comply with legal obligations, and protect the rights, safety, and security of Zalanx, our users, and others.

Because Zalanx is a security monitoring platform, we process log and telemetry data that may include IP addresses, timestamps, request metadata, authentication events, infrastructure signals, and related technical records.

We use this information to generate incident analysis, surface relevant security context, and support response workflows. You are responsible for ensuring that you have the necessary rights and permissions to provide data to the Service.

We may use cookies or similar technologies that are reasonably necessary to operate the website and maintain secure sessions.

If analytics tools are used, they are intended to help us understand product performance and improve the user experience. We do not use cookies or analytics technologies to change the core privacy commitments described in this Policy.

We implement reasonable administrative, technical, and organizational safeguards designed to protect information processed through the Service.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business and security records.

Retention periods may vary depending on the type of data, your plan, operational needs, and applicable legal requirements.

We may rely on third-party service providers to support hosting, authentication, billing, analytics, communications, and infrastructure operations.

For example, payments may be processed by Paddle as our payment provider and Merchant of Record. Third-party services process data under their own terms and privacy practices where applicable.

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information.

To submit a privacy-related request, contact us using the details below. We may need to verify your request before taking action.

For questions regarding this policy:

info@zalanx.com